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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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James Borzi

November 6, 2026

5 out of 5 rating by James Borzi
"Had a great expert with Sally Brooks agency and Wendy Bergenson! Wendy was professional, efficient and followed through on everything she promised. Highly recommend Sally Brooks agency and Wendy for all your insurance needs."
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chris galloway

November 3, 2026

5 out of 5 rating by chris galloway
"very prompt and helped alot in getting my policy into effect when i had my accident very thorough and fast with getting me paid!"
We responded:
"Thank you, Chris, for sharing your experience. It's great to hear that the prompt and thorough service made a positive impact during your accident. Ensuring your policy was effective and getting you paid quickly is our priority. Your feedback is appreciated and helps us continue to provide excellent service."
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T Moyer

November 2, 2026

5 out of 5 rating by T Moyer
"I've been working w/Sally Brooks agency for over 10 years and Hatim and Wendy are amazing, so informative and not "sales" people. They let you know what you need to know and don't try to sell you something you don't need!"
We responded:
"Thank you for sharing your experience with Sally Brooks' agency. It's wonderful to hear that Hatim and Wendy have been informative and supportive throughout your time with us. We strive to provide valuable information without any pressure, and your feedback reinforces our commitment to this approach. Your long-term relationship with our agency is greatly appreciated."
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John Gunther

October 31, 2026

5 out of 5 rating by John Gunther
"After being with my old insurance agent for 15 years, I decided to get a State Farm quote. Grace was able to save me over $600.00 a year between my home and auto. This included an increased amount of coverage on my homeowner's policy. Highly recommend letting them give you a quote."
We responded:
"Thank you, John, for sharing your experience. It's wonderful to hear that Grace was able to help you save significantly on your home and auto insurance while also increasing your coverage. Your recommendation means a lot, and we're glad to have you with us at Sally Brooks - State Farm Insurance. If you have any questions or need further assistance, we're here to help."
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Hunter Bernhardt

October 15, 2026

5 out of 5 rating by Hunter Bernhardt
"I’ve had a great experience with Sally Brooks State Farm Agency! Grace has been awesome to work with. She’s friendly, helpful, and makes the whole process easy. The rates are great, and I really appreciate the excellent customer service. I highly recommend this agency to anyone looking for good rates and a great insurance experience. Thanks, Grace for all your help!"
We responded:
"Thank you, Hunter, for sharing your positive experience with our agency. It's wonderful to hear that Grace has been friendly and helpful, making the process smooth for you. We're delighted that you find our rates competitive and appreciate the excellent customer service. Your recommendation means a lot, and we're glad to have met your insurance needs effectively."
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Michael Adamic

October 9, 2026

5 out of 5 rating by Michael Adamic
"Grace was awesome she'll take care of all your needs"
We responded:
"Thank you, Michael, for sharing your experience with Grace. It's wonderful to hear that she was able to meet all your needs. Providing exceptional service is a top priority, and your feedback is greatly appreciated. If you have any more experiences to share or need assistance in the future, feel free to reach out."
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Timothy Farrell

October 6, 2026

5 out of 5 rating by Timothy Farrell
"We are thrilled to have found Wendy Bergenson at Sally Brooks State Farm Agency. We have moved all of our policies to her and couldn't be happier with the service and pricing. Wendy really went above and beyond to help us through the whole process. We were with our last agent for 10 years and we know this will be a long relationship as well!!!
Thank you to everyone at the Agency, but especially Wendy!!!"
We responded:
"Thank you, Timothy, for sharing your experience with Wendy Bergenson at Sally Brooks State Farm Agency. It's wonderful to hear that you are pleased with the service and pricing, and that Wendy's efforts made the transition smooth for you. Your satisfaction is important, and we're delighted to know that you foresee a long relationship with us. We appreciate your kind words and your decision to move all your policies to our agency."
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Rodney Lauriston

October 3, 2026

5 out of 5 rating by Rodney Lauriston
"Fantastic customer service! Wendy is an amazing human being, smart, personable, professional, and empathetic. Took her time to resolve my issues and even educated me in certain matters. By far the best representative I’ve spoken to at State Farm. She’s terrific at her job , and a joy to speak to. Give her a raise! 😆😁"
We responded:
"Thank you, Rodney, for sharing your experience with us! We're delighted to hear that Wendy provided you with exceptional service and made a positive impact. Her dedication to resolving issues and educating customers is truly valued. Your feedback is greatly appreciated and will be shared with Wendy and the team. We look forward to continuing to serve your insurance needs with the same level of care and professionalism."
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BobA NJ

October 1, 2026

5 out of 5 rating by BobA NJ
"We have several policies with State Farm in a few states. Our contacts in NC have been extremely helpful. Hatim, Todd and Wendy are professionals; they are courteous, friendly and efficient and a pleasure to work with."
We responded:
"Thank you for sharing your positive experience with our team. It's wonderful to hear that Hatim, Todd, and Wendy have been able to assist you effectively across multiple states. Their professionalism and friendly service are key priorities for us, and your feedback is greatly appreciated. We're delighted to have you as a valued customer and look forward to continuing to meet your insurance needs."
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Jennifer Kaufman

September 16, 2026

5 out of 5 rating by Jennifer Kaufman
"The agents (Sally, Wendy, et al) at Sally Brooks have been extremely helpful and kind. We are new to NC, and they've been very patiently answering all of my questions and explaining NC insurance policies. They've been a good neighbor!"
We responded:
"Welcome to NC, Jennifer! We are so happy to have been a help to you! We strive to provide you with the customer care that you deserve. It is our pleasure to be able to assist you with any of your insurance questions or needs! If there is anything we can do to further assist you please let us know. We are here to help protect you and bring you peace of mind!"
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Cortny Alfonso

September 14, 2026

5 out of 5 rating by Cortny Alfonso
"Wendy was super nice and helpful with getting me transferred from out of state. Would recommend!"
We responded:
"Thank you, Cortny, for sharing your positive experience with us. It's wonderful to hear that Wendy was able to assist you smoothly with your out-of-state transfer. Your recommendation means a lot, and we're glad to have you as part of our community. If you have any further questions or need assistance, feel free to reach out."
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Jonathan Brinson

September 3, 2026

5 out of 5 rating by Jonathan Brinson
"Adam did a great job getting back to me about insuring my vehicle"
We responded:
"Thank you, Jonathan, for sharing your experience. It's wonderful to hear that Adam was able to assist you promptly with your vehicle insurance needs. We strive to provide excellent service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Melissa Cummins

August 31, 2026

5 out of 5 rating by Melissa Cummins
"These guys are great. Easy to work with, very knowledgeable and dependable."
We responded:
"Thank you, Melissa, for sharing your experience. It's wonderful to hear that you found our team easy to work with and knowledgeable. Providing dependable service is a top priority, and your feedback is greatly appreciated. Looking forward to continuing to meet your insurance needs."
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William Bellino

August 25, 2026

5 out of 5 rating by William Bellino
"Wendy was a pleasure to work with. Made great recommendations regarding umbrella insurance and was patient throughout the process."
We responded:
"Thank you, William, for sharing your experience with Wendy at Sally Brooks - State Farm Insurance Agent. It's wonderful to hear that her recommendations on umbrella insurance were helpful and that her patience made the process smooth for you. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Howard Martin

August 24, 2026

5 out of 5 rating by Howard Martin
"Very professional and polite. Awesome experience"
We responded:
"Thank you, Howard, for sharing your positive experience with us. It's wonderful to hear that you found our service professional and polite. We strive to provide an awesome experience for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is our priority."
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Mark Hatley

August 21, 2026

5 out of 5 rating by Mark Hatley
"Great people in this office. Always friendly and helpful. Wendy took great care of my needs."
We responded:
"Thank you, Mark, for sharing your positive experience with our office. It's wonderful to hear that Wendy was able to take great care of your needs. We strive to provide friendly and helpful service to all our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please let us know."
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John Ross

August 18, 2026

5 out of 5 rating by John Ross
"We have been with Sally Brooks for a few years and have dealt mostly with Wendy Bergenson since I signed up with her. The service has been outstanding, they have been very responsive to any questions we have had. they are always very pleasant, friendly and professional. Wendy has been a real Gem in our dealings. I wish we had switched to Sally Brooks State Farm earlier. I appreciate everything Wendy has done for our insurance needs over the few years we have been part of the Brooks Family!!"
We responded:
"Thank you, John, for sharing your experience with Sally Brooks - State Farm Insurance Agent. It's wonderful to hear that Wendy Bergenson has provided you with outstanding service and has been a real gem in your dealings. We strive to be responsive, pleasant, and professional, and your feedback confirms we're on the right track. We're delighted to have you as part of the Brooks Family and appreciate your trust in us for your insurance needs."
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Monica Mancuso

August 12, 2026

5 out of 5 rating by Monica Mancuso
"We have had the best experience with Sally Brooks and Wendy Bergenson at State Farm. They have been our agents since 2023. Wendy educated us on why an umbrella policy would be beneficial for us. I highly recommend Sally Brooks and her team!"
We responded:
"Thank you so much for sharing your positive experience with our team, Monica! We are thrilled to hear that we provided you and your family excellent service and support during a stressful time. We appreciate your recommendation and look forward to continuing to assist you with all your insurance needs."
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Thomas Nemeth

August 7, 2026

5 out of 5 rating by Thomas Nemeth
"Wendy was a pleasure to talk Anne Work with. She made this transaction for me, very easy."
We responded:
"Thank you, Thomas, for sharing your positive experience with Wendy. It's wonderful to hear that she made the transaction easy for you. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Vicky Turman

July 7, 2026

5 out of 5 rating by Vicky Turman
"I was looking for an insurance agent who truly cared about me and I found just that at Sally's agency. I highly recommend Sally Brooks and her team at State Farm in Mooresville.

From the moment you walk through the door, you're treated like family, not just another policy number. It is evident that Sally has many years of experience with State Farm. She takes the time to educate you, answer every question, and make sure you have the right coverage for your specific needs instead of trying to sell you something you don't need.

What I appreciate most is knowing that if I ever need help, I can pick up the phone and talk to someone who knows me and truly wants what's best for me. That kind of personal service is becoming rare, and it's one of the many reasons I continue to trust Sally and her amazing team.

If you're looking for an insurance agent who treats you like family and genuinely wants to help protect what matters most, give Sally Brooks and her team a call. You'll be glad you did!"
We responded:
"Thanks so much for the wonderful Google review! It means a lot that you appreciate our approach - taking the time to educate you, making sure you have the right coverage, and being there whenever you need help. 📞✨ We appreciate your trust in our team! Thank you again! 🥰👍"
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Lori Droud

July 1, 2026

5 out of 5 rating by Lori Droud
"Sally and her team were so helpful and answered all my questions as we transferred policies from one state to another. Wendy made us feel at ease as she was walking us through each policy. We were also referred by our son and daughter in law, as this team has been walking alongside them before they were married. And they knew our kids personally! Now that's customer service. Thank you for your insight and the savings was an added bonus!!! We look forward to our relationship with you and your team."
We responded:
"Thank you so much for your wonderful review! 😊 We’re truly grateful you chose us during your policy transfer, and we loved being able to help you feel confident every step of the way. We look forward to continuing to support you and your family—thank you again! 🙌"
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Richelle Read

June 26, 2026

5 out of 5 rating by Richelle Read
"Sally was very thorough when setting up our policy for our new boat and explained some options that made sense for us as a family. Thank you Sally!"
We responded:
"Thank you, Richelle, for sharing your experience. It's great to hear that Sally was able to assist you with setting up your boat policy and provide options that fit your family's needs. Your feedback is appreciated!"
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Calhoun Bookhoop

June 22, 2026

4 out of 5 rating by Calhoun Bookhoop
"Everyone is very helpful, they explain everything well, and the pricing is pretty good. Would recommend."
We responded:
"Thank you, Calhoun, for sharing your positive experience with us. We're glad to hear that our team was helpful and provided clear explanations. It's great to know that you found our pricing satisfactory. Your recommendation means a lot to us, and we appreciate your feedback. Looking forward to continuing to serve your insurance needs."
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Peter Contos

June 18, 2026

5 out of 5 rating by Peter Contos
"Sally Brooks was recommended to me by my nephew and niece. I called and spoke with Wendy who blew me away with her expertise in the insurance feild.
20 minutes into the conversation I made arrangements to transfer all three of my 3 insurance policies to her State Farm office.

After receiving the quotes I was even more pleasantly surprised.

Great office with great people."
We responded:
"Hi Peter! 😊 Thank you so much for the amazing review. We truly appreciate you recommending us, and we’re here for you anytime—thanks again! ✨"
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Ron and Wendy Davis

June 16, 2026

5 out of 5 rating by Ron and Wendy Davis
"Hatim does a fantastic job helping up with our home and auto insurance. Everyone at Sally’s is super professional, knowledgeable and professional!"
We responded:
"Thank you, Ron and Wendy, for your wonderful feedback! It's great to hear that Hatim has been so helpful with your home and auto insurance needs. We're proud of our team's professionalism and knowledge, and it's rewarding to know that it makes a difference for you. Your support means a lot to us!"